APEX Policy and Terms

APEX Policy and Terms

The APEX Policy and Terms was updated on December 01, 2024

Aviation Parts Executive, Inc. (APE) is committed to revolutionizing the aircraft parts industry. Our goal is to streamline the way aircraft parts, components, and related services are sold, aligning with the modern e-commerce experience. We serve a diverse range of aviation stakeholders, including manufacturers, distributors, repair stations, and aircraft owners/operators. By offering a vast selection of quality parts, transparent pricing, and seamless logistics, we make it easier for customers to source the parts they need, when they need them.

Our platform enables direct transactions between aviation businesses and customers while promoting competitive pricing, diverse product selection, and world-class customer service. Aviation Parts Executive, Inc. is proud to be a trusted partner in aviation excellence.

Customer Commitment
At Aviation Parts Executive, Inc., we prioritize:• Customer Satisfaction: We focus on providing tailored, no-pressure support. We help customers find the right product for their aircraft without upselling unnecessary items.
• Superior Value: By leveraging our network of aviation manufacturers, repair stations, and suppliers, we offer top-tier products at competitive prices.
• Diverse Product Range: We maintain an extensive inventory that spans everything from essential parts to hard-to-find components.

Ordering and Payment
1. Order Processing
• Orders placed by 1:00 pm EST will be processed and shipped the same day (excluding holidays and weekends).
• Orders may be shipped from multiple locations to expedite delivery.
• Custom, backordered, or non-stock items may have extended lead times.

2. Payment Options
• Credit/Debit Cards: Visa, Mastercard, Discover, and American Express are accepted.
• PayPal: Payments made via PayPal must be tied to a verified PayPal address.
• Wire Transfers: For large purchases or special orders, wire transfers are accepted. A $20 service fee applies.

3. Address Verification
For security purposes, first-time orders must be shipped to the billing address linked to the payment method. For subsequent orders, alternate shipping addresses may be used once verified.

4. Pricing Policy
• Prices listed on the website are subject to change without notice.
• Any discrepancy between online pricing and invoiced pricing will be communicated prior to shipment.
• Price Match Policy: We strive to offer competitive pricing. If you find a lower price from an authorized dealer, we will do our best to match or beat it.

Shipping & Delivery
1. Same-Day Shipping
• Orders received before 1:00 pm EST ship the same day, subject to availability and fulfillment conditions.
• Delivery estimates are displayed at checkout, accounting for origin warehouse, destination, and chosen shipping method.

2. Freight & Handling Charges
• Shipping charges are calculated based on the weight, dimensions, and shipping destination of the package.
• Large or oversized items, hazardous materials, and special orders may incur additional fees.

3. Delivery Timeframes
• In-stock items are typically delivered within 1-7 business days.
• Custom, backordered, or special-order items have estimated delivery windows displayed at checkout.

4. International Shipping
• Aviation Parts Executive, Inc. serves customers worldwide.
• Customs fees, duties, and taxes are the responsibility of the buyer.
• We utilize UPS, FedEx, DHL, and freight forwarders for international shipments.

Backorders, Special Orders, and Custom Orders
1. Backorders
• Items not in stock will be placed on backorder and shipped as they become available.
• Customers are only billed for items once they ship.

2. Special Orders
• Special orders are custom requests for parts not typically stocked.
• Once a special order is placed, it cannot be canceled or returned.
• Custom order fees, factory lead times, and additional shipping costs may apply.

3. Custom Orders
• Products customized for customer-specific needs, including 8130-3 documentation, are billed at the time of order.

Returns, Refunds & Cancellations
1. Return Policy
• Returns must be initiated within 30 days of receiving the item.
• Items must be in new, unused, and resalable condition.
• Returns require an RMA (Return Merchandise Authorization), which can be obtained from customer service.

2. Non-Returnable Items
• Custom orders, special orders, cut materials, PMA, TSO, STC parts, and items with a shelf life (batteries, oil, etc.) are non-returnable.

3. Refund Policy
• Refunds are processed within 10 business days after receipt and inspection of the returned item.
• Credit card refunds are issued back to the original form of payment.

4. Cancellation Policy
• Orders can be canceled before shipping. However, once the item ships, the return policy takes effect.

5. Damaged or Defective Products
• If an item arrives damaged, refuse delivery and notify Aviation Parts Executive, Inc. immediately.
• If concealed damage is found, report it within 48 hours to our support team for assistance.

Core Exchange Program

Aviation Parts Executive, Inc. operates a core exchange program for applicable parts.
• Core Charge: A refundable core charge is assessed at the time of purchase.
• Core Return: Cores must be returned within 30 days of receipt.
• Core Condition: Returned cores must be complete, repairable, and not incident-damaged (fire, flood, or accident).

Privacy Policy
Aviation Parts Executive, Inc. values your privacy. We collect data to improve our website, customer service, and order processing. Our key privacy principles include:
• Data Collection: We collect data for account registration, order processing, and payment verification.
• Data Usage: Data is used to process orders, maintain customer accounts, and improve our website.
• Data Sharing: Personal data is shared only with trusted third-party partners involved in payment processing and shipping.
• Cookies: We use cookies for website functionality and tracking. Users can manage cookies via their browser settings.

Compliance and Quality Control
Aviation Parts Executive, Inc. maintains a rigorous quality control process to ensure only certified and traceable parts enter the supply chain. Key features of our compliance process include:
• Traceability: Full product traceability from manufacturer to end-user.
• Counterfeit Prevention: Verification protocols ensure counterfeit products are flagged and rejected.
• Storage & Handling: Products are stored in optimal conditions to prevent damage, deterioration, or contamination.

Terms of Use
Disclaimer of Warranties:
Aviation Parts Executive, Inc. provides its website and services “as is” without any warranties or guarantees. We make every effort to provide accurate and up-to-date information. However, we do not guarantee that product descriptions, availability, or pricing will be error-free.

Limitation of Liability:
Aviation Parts Executive, Inc. is not liable for incidental, consequential, or indirect damages resulting from the use or purchase of any product. Our maximum liability is limited to the purchase price of the item.

Indemnification:
By purchasing products from Aviation Parts Executive, Inc., you agree to indemnify and hold harmless our company, its employees, and affiliates from claims, damages, and liabilities that may arise.

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